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helpdeskprocedure

A typical ‘ How to contact the Help desk’ procedure lookis like this: You may contact the Help Desk by email at [email protected] or telephone at (xxx) xxx-xxxx. You will need to provide the following information: Your name (first and last) Your site and building name Your phone number Where the machine is located (room #, office,…

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HelpDeskJokes

Help Desk Jokes   Frankly speaking Help Desk Jokes are really funny. Most of the times customers having problems and asking solutions for them create very humorous situation. The IT Help Desk is a single point of contact for all of your technology-related problems and it provides platform to answer much of your questions. Common…

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HelpDeskTools

Every organisation uses tools to support the IT organisations in delivering the services and performing the processes. The type of tool you need, is fully dependent on what you want to get out of it.   For small organisations, the tool can be an Excel Spreadsheet. This can be more than sufficient. For larger organisations,…

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HelpDeskJobDescriptions

Help Desk Job Descriptions   A Help Desk is a generic name typically associated with the end user support center. Increasingly, the Help Desk is being seen as an integral part of the service function, responsible for bringing multiple resources to bear to solve issues to the client’s satisfaction. According to Help Desk Job Descriptions,…

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helpdesksurvival.com – Keep at it.

helpdesksurvival.com – Keep at it. Let’s face it—setting up and running a help desk for your customers is no easy task. How do we satisfy everyone’s needs and quit having to answer the same questions over and over again? Sometimes it seems easier to keep going along as we have been than to design and implement…