Good auto service work starts with a relationship between the advisor and the customer, and that cannot be obtained when the customer sees a new… Read More »IT Service Desk: Why are opportunities so key to getting the most from your IT-business relationship?
If you provide access to good web-based self-service, and encourage your customers to make use of it, you reduce the need for service desk agents… Read More »Service Desk: What integrations are available for project management and help desk solutions?
Incidents or problems that cannot be solved by the service desk are escalated further as stipulated by the incident management process, itsm positions it services… Read More »Service Desk: Is tech part of the problem or the solution?
Stay abreast of trends in service desk operations, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on service desk… Read More »IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?
Organizations utilize the tools to provide around-the-clock support for customers, visitors, and employees to access information, customer self-service software provides a platform for end users,… Read More »Service Desk: Do you know what software tools organization systems actually want?