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ITILServiceManagement

Any organisation that delivers IT services to their customers with a goal to support the business processes, needs some sort of structure to achieve that. Historically, that structure was based around functions and technical capabilities. Currently, with the ever-increasing speed of changes, and the need for flexibility that is no longer an option.   That…

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HelpDeskInstitute

Help Desk Institute   Help Desk Institute is an organization aimed at serving the help desk industry and support professionals with certification, training and information about trends and tools. Along with Help Desk and Call Center Certification training, Help Desk Institute also offers professional development seminars for computer support and training professionals.   These seminars address core…