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The Customer Service Experience

The customer service accumulation-of-knowledge-or-skill with any Help-Desk should be confirming and consistent across multiple channels. Many businesses are not capable to furnish a truly consistent accumulation-of-knowledge-or-skill across multiple channels during any given inquest process. Customers should be capable to seamlessly changeover between online (self-service) and offline (assisted service) channels. Organizations that utilize a Help-Desk should…