Service Transition is an alternative to the break, fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only… Read More »Service Transition: How successful are you at removing problems permanently?
In any industry that offers a service (or sells a product with an embedded service element), there are moments when the long-term relationship between a… Read More »Service Desk: How long have self-service solutions been in place?
WebSphere Application Server Problem Determination: Are there other applications which must share the data server?
You can limit the number of connections that can be handled by an applications server, serverless computing is emerging as a new and compelling paradigm… Read More »WebSphere Application Server Problem Determination: Are there other applications which must share the data server?
A Help-Desk is a one-of-several-parts of an organization which gives special suggestions to customers or users who have problems, especially with computer equipments or systems.… Read More »How to communicate-or-express-by-writing a Help-Desk Resume Objective