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ITSM: What are the key differences between ITAM IT asset management and ITSM IT Service Management?

ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by your organization to design, plan, deliver, operate and control information technology (IT) services offered to customers, itsm positions ITSM services as the key means of delivering and obtaining…

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ITSM: What is ITSM & what is the value?

ITSM service management (ITSM) is a range of activities involving the design, planning, delivery, control and operation of information technology services implemented by your organization to meet the needs of customers, itsm positions ITSM services as the key means of delivering and obtaining value, where an internal or external ITSM service provider works with business…

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Cloud Computing Security: What ITIL best practices, security and data protection standards and guidelines are in use by the cloud service provider?

For enterprises, security has to be the highest priority for storing confidential data in the cloud, and it can be done securely if you follow best practices, as customers transition their applications and data to use cloud computing, it is important that the level of security provided in the cloud environment is equal to or…

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Service Level Agreements: Does your SLA contain a reference to the helpdesk number or other details to contact support?

You issue product supplements, support policies, service level agreements, and data processing agreements based on languages, akin agreements may contain details on the payment method, how the services will have to be performed, or what will happen if extra services are requested, especially, therefore, subscribers might purchase a service level agreement (SLA) to guarantee a…

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Experience Management: What is different between b2c B2B customer experience management?

Terms like customer experience, relationship management, and customer-centricity have become common in the business press, developing solution messaging and positioning is more complex than for a point product or service. In addition, the difference between customer service and customer experience is that while customer service is one piece of the puzzle — focused on human…