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Key Risk Indicator: Who are the key players in risk communications?

Close monitoring and control processes, including the establishment of appropriate key risk indicators and key performance indicators, are put in place to ensure, for scenarios having the greatest impact, key risk indicators, trending metrics, and other relevant information are identified to facilitate monitoring processes and, for high-velocity scenarios, the development of response readiness plans, lastly,…

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Customer Service: Is social media the solution to bad Customer Service?

While good overall service is the best way of generating customer loyalty, sometimes new relationships can be strengthened, or old ones refreshed, using customer loyalty schemes, you can explore the various metrics that indicate success in your customer service, including resolution effort, first-reply time, next issue avoidance, and many more. In conclusion, that way, customers…

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Cloud Computing Security: What are the most time-consuming and most difficult security technologies for staff to manage?

Organizations are turning to hybrid cloud technology for greater agility, security, compliance and other benefits, the business benefits of cloud computing are quickly becoming well understood, especially in the financial sector, where personal security and compliance play a significant role in ensuring customer satisfaction and safety. Coupled with. And also, the greatest cloud-computing benefits can…

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Job Design: What should employers focus on in efforts toward job redesign?

Employers are more concerned about reaching deadlines and profit maximization rather than employees skills development, without which employee performance could be hampered, as your organizational design analyst you need to redesign organizational design methodologies to improve quality, productivity, customer experience, recruitment policies etc. As a matter of fact, in a strategy, jobs are geared toward…