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IT Service Desk: Why is it that knowledge-intensive activities are neglected from a productivity point of view?

ByThe Art of Service

Performance as a measurement of productivity in view of the employees knowledge contributions, the service desk plays a central role in a service provider business that can deliver operational efficiencies that result in profitability and growth. In conclusion, support, mobile device support, virtual desktop interface support, and troubleshooting and service desk application support. Regular Service…

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IT Service Desk: Does your organization employ any methodology assess the effectiveness of the consent process?

ByThe Art of Service

In one aspect, a method of instructing users in the implementation of a patch management process is provided, a graphical depiction of a process showing inputs, outputs, and steps used to understand and optimize process an integral part of most improvement initiatives, including six sigma, lean, balanced scoreboard, root-cause analysis, and failure mode and effects…

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IT Service Desk: How do you connect your organization and its data to the network?

ByThe Art of Service

As customer data and intellectual property evolve and invite new forms of information theft, the leadership role of the chief information security officer must become stronger and more strategic–moving beyond the role of compliance monitor to help create your organizational culture of shared cyber risk ownership, if you work in any help desk, you know…