Performance as a measurement of productivity in view of the employees knowledge contributions, the service desk plays a central role in a service provider business… Read More »IT Service Desk: Why is it that knowledge-intensive activities are neglected from a productivity point of view?
In one aspect, a method of instructing users in the implementation of a patch management process is provided, a graphical depiction of a process showing… Read More »IT Service Desk: Does your organization employ any methodology assess the effectiveness of the consent process?
As customer data and intellectual property evolve and invite new forms of information theft, the leadership role of the chief information security officer must become… Read More »IT Service Desk: How do you connect your organization and its data to the network?
Streamlining your help desk guarantees consistent service levels, calms the chaos of a busy support center, and helps you establish the processes you need to… Read More »Service Desk: How does the help desk for service support work?
When setting up your own help desk operations, it is important to decide how you want to use your help desk, metrics, also known as… Read More »Help Desk: How are your KPIs and metrics calculated?