Help Desk: How are your KPIs and metrics calculated?
When setting up your own help desk operations, it is important to decide how you want to use your help desk, metrics, also known as… Read More »Help Desk: How are your KPIs and metrics calculated?
equipment
Help Desk: How much capacity would be required to handle the call center load?
Itil regards call centers and help desks as limited kinds of service desks, offering only a portion of what a service desk offers, you are… Read More »Help Desk: How much capacity would be required to handle the call center load?
subsurface utility engineering: Do you apply the concept of utility and warranty to the resources?
Your office will identify all known utilities that will need to be relocated to the best of your ability. Want to check how your subsurface… Read More »subsurface utility engineering: Do you apply the concept of utility and warranty to the resources?
Help Desk: How are your KPIs and metrics calculated?
When setting up your own help desk operations, it is important to decide how you want to use your help desk, metrics, also known as… Read More »Help Desk: How are your KPIs and metrics calculated?
Help Desk: How much capacity would be required to handle the call center load?
Itil regards call centers and help desks as limited kinds of service desks, offering only a portion of what a service desk offers, you are… Read More »Help Desk: How much capacity would be required to handle the call center load?