ServiceNow is a cloud computing platform-as-a-service (PaaS) that provides enterprise service management, reporting metrics, surveys, and form-based application workflow development, operations management is the only… Read More »ServiceNow: What are the key contents of an IT Service Management system?
Given the number of different reports available, figuring out which ones will have to be more effective is an important task for practices. Associated Desk… Read More »ServiceNow: How detailed should the breakdown of services be?
ETOM is intended to help your organization adapt to changes in technology, process, and methods without having to re-factor the management architecture to accommodate every… Read More »eTOM: What should be documented as part of every process?
Your enterprise architect is the one who should help your organization to operate as one, by working towards a common shared vision supported by a… Read More »eTOM: How is the Service catalog used to add value to the service provider organization?
By operationalizing a variable of the concept, all researchers can collect data in a systematic or replicable manner, the period of time for an administrative… Read More »Operational Readiness Review: What form of charge-back is required and how will chargeback rates or bills be calculated?