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Corrective and Preventive Action: Is the corrective action obvious to you?

by The Art of Service
March 22, 2020

After each listed hazard, specify the recommended corrective action and establish a definite correction date if possible and appropriate, the difference between reactive and corrective… Read More »Corrective and Preventive Action: Is the corrective action obvious to you?

TheHelpDesk

by The Art of Service
February 6, 2012

With the 10 ITIL processes managing the IT Service Delivery, there has to be a physical point of contact with the customers. A place in… Read More »TheHelpDesk