FreeHelpDeskSoftware

Free Help Desk Software

 Free Help Desk Software is best described as a software system designed to accept a request from an end user, and process it in the form of a numbered ticket to be handled by an appropriate staff member – i.e., to render “help”. The solution presented for the request is then saved as part of database, which can be searched or edited. The database created by the Free Help Desk Software over time creates an endless pool of knowledge from which to find answers to duplicate or similar requests in the future.

 Free Help Desk Software can be set up to be used internally, where support staff can track inter-office queries, or externally, where the system can be set up to render assistance to outside parties such as website customers. AIM offers helpdesk software systems specifically tailored for both uses.

Free Help Desk Software solutions offer enterprise level businesses a full complement of support options, allowing them to meet the growing service needs of internal end users and external customers alike. Such solutions deliver the ability to create, track, monitor report on and close trouble tickets dealing with a wide range of customer or technical service issues.

 Free Help Desk Software solutions have long been widely deployed in the Fortune 500, but are now increasingly finding their way into midmarket enterprises. These smaller companies now see the value proposition of being able to handle customer or end-user service requests online, from a personal computer. AIM markets a full suite of helpdesk software solutions that meets the demands of both Fortune 500 companies as well as departments within those companies and midmarket firms.

A Free Help Desk Software is a PC-based system designed to accept a request from an end user and process it in the form of a numbered ticket to be handled by an appropriate staff member. The steps take to resolve the request is then saved as part of database, which can be searched or edited.

 The database created by a software helpdesk eventually creates a huge pool of knowledge from which users and staff can find answers to duplicate or similar requests, thus speeding the resolution of helpdesk issues. A Free Help Desk Software can be used internally, where support staff can track interoffice queries, or externally, where the system renders assistance to outside parties such as customers. 

Ready to buy? Order the Help Desk Toolkit today 

HelpAndDeskAndSoftware

Help And Desk And Software

 

Help And Desk And Software is best described as a software system designed to accept a request from an end user, and process it in the form of a numbered ticket to be handled by an appropriate staff member – i.e., to render “help”. The solution presented for the request is then saved as part of database, which can be searched or edited. The database created by the free Help And Desk And Software over time creates an endless pool of knowledge from which to find answers to duplicate or similar requests in the future.

 

Help And Desk And Software can be set up to be used internally, where support staff can track inter-office queries, or externally, where the system can be set up to render assistance to outside parties such as website customers. AIM offers Help And Desk And Software systems specifically tailored for both uses.

 

Help And Desk And Software solutions offer enterprise level businesses a full complement of support options, allowing them to meet the growing service needs of internal end users and external customers alike. Such solutions deliver the ability to create, track, monitor, report on and close trouble tickets dealing with a wide range of customer or technical service issues.

 

 Help And Desk And Software solutions have long been widely deployed in the Fortune 500, but are now increasingly finding their way into midmarket enterprises. These smaller companies now see the value proposition of being able to handle customer or end-user service requests online, from a personal computer. AIM markets a full suite of helpdesk software solutions that meets the demands of both Fortune 500 companies as well as departments within those companies and midmarket firms.

 

A Help And Desk And Software package enables a company’s technical support staff access to a knowledgebase for troubleshooting and managing customer queries and problems. Help And Desk And Software has become a mandatory tool for companies that sell products. By optimizing support staff, a customer can resolve their issue faster, resulting in happier clientele and increased business sales. Web based help desk support software, like the HelpDesk Expert systems offered by AIM, allow support staff and customer access through an internet or company intranet connection. Benefits include 24 hour technical support capabilities and unlimited expansion potential.

Ready to buy? Order the Help Desk Toolkit today 

HelpdeskCRMSoftware

Helpdesk CRM Software

 

With more than two million users worldwide, including one hundred Fortune 500 companies, Applied Innovation Management provides the industry, government, and organizations with 100% web based IT tracking and Customer Relation Management help desk software solutions. This company is industry leader in 100% web-based Helpdesk CRM Software and other CRM solutions.

 

HelpDesk Expert for Customer Service (HDECS) is a 100% web-based Helpdesk CRM Software system designed to allow you to provide your customers with a 24 hour customer support solution. HDECS is easily installed on any standard web server, is compatible with all ODBC compliant databases, and can be accessed by any internet or intranet enabled platform – regardless of OS – from anywhere in the world.

 

Features/Highlights of Helpdesk CRM Software system:

 

  • Extensive Charts and Reports
  • Flexible Workflow
  • Whiteboard
  • File Attachments

 

Customizable Features of Helpdesk CRM Software system:

 

  • Customizable GUI
  • Email Notifications
  • Routing Rules
  • Field Dependencies

 

Technology of Helpdesk CRM Software system:

 

  • 100% Web-Based
  • ODBC Relational Databases
  • 24/7 Technical Support
  • MS, Linux, Solaris Servers

 

HDECS Helpdesk CRM Software system integrates with a host of widely used software applications for seamless introduction into your day-to-day operations for maximum efficiency.

Ready to buy? Order the Help Desk Toolkit today