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Service Desk: What are the benefits of using helpdesk services?

Get technical support from your service desk staff, or make an appointment with your consultants for more in-depth help, primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting. Also, any business looking to outsource help desk services needs to understand the pros and cons and set outsourcing goals….

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Help Desk: What is the current customer service mix in Back office & Call center in terms of volumes?

Enlist akin vendors and suppliers to help you stick to your customer service plan, it is a given fact that easy accessibility of the outlets will help in attracting a healthy customer base. As well, service recovery occurs when a customer service professional takes action that results in the customer being satisfied after a service…