Account for the problem to you on behalf of the customer and recap any troubleshooting steps taken, team names play an important role in keeping… Read More »IT Service Desk: Which concepts is part of IT Service Continuity Management?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »Service Desk: Does the product permit the linkage between incidents and events?
Help desk software, time tracking, invoicing, project management, reporting, and asset management, average handle time is a metric that indicates the average duration of a… Read More »Service Desk: What is average duration of a help desk service call?
Service desks are increasingly being used to get various matters arranged, explained, and coordinated, rather than just to get broken technology fixed, and the service… Read More »Service Desk: What features of the current help desk service management tool are being used?
Given that strategic resources represent a complex network of inter-related assets and capabilities, organizations can adopt many possible competitive positions, create interactive, role-based BI dashboards… Read More »IT Capabilities: How are resources and capabilities to be allocated?