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SCCM: What is your current Knowledge Management tool for the Help Desk?

Originally introduced to replace spreadsheets and assist help desk professionals in solving customer issues, akin systems are now the backbone of many help desk operations around the world, knowledge management initiatives must be developed with an understanding of front-line issues, to ensure that suitable techniques and approaches are used, similarly, due to budget cuts and…

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Help Desk: Will all of the data corresponding to assistance be available on a dashboard that is part of your organizations technology infrastructure?

Users can search for technologies, generate reports, review forecasts, and access release history, you help businesses of all sizes operate more efficiently and delight customers by delivering defect-free products and services. Compared to, you can also use a help desk to transform every email into an opportunity to tune into customer feedback with happiness ratings….