Finally, the service desk should check that the incident is fully resolved, the service has been recovered to a fully functional level and that the… Read More »IT Service Desk: Are your grades a good measure of your ability?
Your mission is to inspire service desks and service desk professionals to be brilliant, adding an sla management widget to your service desk dashboard is… Read More »IT Service Desk: How many hours per week will the intern work?
Originally introduced to replace spreadsheets and assist help desk professionals in solving customer issues, akin systems are now the backbone of many help desk operations… Read More »SCCM: What is your current Knowledge Management tool for the Help Desk?
Regardless of what type of help is being provided, the goal of a service desk is to deliver high-quality service to customers in a timely… Read More »Help Desk: What call center software and phone system are the Entities using?
Help Desk: Will all of the data corresponding to assistance be available on a dashboard that is part of your organizations technology infrastructure?
Users can search for technologies, generate reports, review forecasts, and access release history, you help businesses of all sizes operate more efficiently and delight customers… Read More »Help Desk: Will all of the data corresponding to assistance be available on a dashboard that is part of your organizations technology infrastructure?