HelpdeskInstitute2

Helpdesk Institute

 

Helpdesk Institute is an organization aimed at serving the help desk industry and support professionals with certification, training and information about trends and tools. Along with Help Desk and Call Center Certification training, Helpdesk Institute also offers professional development seminars for computer support and training professionals.

 

These seminars address core competencies for Help Desk, Support Center, Contact Center, Call Center and Computer Training Centerprofessionals. Offerings include Help Desk Certification training, e-Support Strategies and Alternative Support Methods, Effective Leadership Skills , Service Level Management , IT Director seminars , Computer Troubleshooting Skills , e-Support Strategies , as well as customized Customer Service Skills, Advanced Customer Service Skills, Problem-Solving Techniques, and Presentation Skills for Computer Trainers.

 

Helpdesk Institute expert consultants analyze your current support strategies and processes, streamline those processes, increase efficiencies, improve morale, retool your staff for greater proficiencies, recommend tools for lowered TCO and greater ROI, or reengineer your entire support process. Help Desk Institute also has various packages for trainees. They are various Helpdesk Institute providing support and information about call center.

 

Helpdesk Institute invites members of the media and analyst community to receive complimentary access to Helpdesk Institute member-only Web site areas, which includes:

 

  • The Support Industry Practices Survey
  • Support Industry Salary Survey
  • Focus Books
  • White Papers
  • The HDI Help Desk Handbook
  • HDI Online Community Forums

 

 

Helpdesk Institute also provides other valuable industry resources and publications that will assist you with your research and story development.

Ready to buy? Order the Help Desk Toolkit today 

HelpDeskCertification

Help Desk Certification

 

Help Desk Certification gives help desk professionals advanced skills for providing excellent support and customer care, as well as an established and highly marketable skill set that will be valued by management in performance and salary evaluation.  Becoming a Help Desk Certification Professional also provides a career boost, heightening your confidence and motivation.  And, customers, peers, and management will respect your credentials.

 

In Help Desk Certification training seminar, you will learn innovative methodologies for effective call handling and problem resolution, as well as the fundamentals of help desk structure and procedures.  The class incorporates role playing exercises and significant group interaction with dynamic instruction, enhancing problem-solving skills and improving customer care.

 

Help Desk Certification provided by many institutions is based on internationally recognized open standards developed by committees of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry. Their open standards committee members who helped develop the standards included representatives from a wide variety of leading organizations including Interim Technology, Executrain, NEXRAD, Pikes Peak Community College, IHS Support Solutions, Help Desk Solutions, Inc., KLM Royal Dutch Airlines, Bank of America, TRG, Entex Information Services, Inc., Hyrax, TriPole Corporation, Goldstein & Taylor, User Support Consulting, Branson & Associates, Service Management International, MCI Worldcom, and Help Desk Institute.

 

Typically, once the Help Desk Certification course is completed, you have four weeks to take your Help Desk Certification exam.  The Help desk Certification consists of two parts: class attendance and a certification exam. The exam covers the help desk practices and processes presented in class and are available on the Web.  Students are given 2-1/2 hours to complete the exam and must achieve 90% accuracy or better to obtain certification.  Should you fail to achieve passing marks; an instructor will review your exams with you and help you plan for success on your next attempt.

Ready to buy? Order the Help Desk Toolkit today

HelpDeskManagerTampa

Help Desk Manager Tampa

 

If you are Help Desk Manager+Tampa then you might know that Blue Ocean Software, Inc., a leading developer of fully scalable, cost effective Help Desk and PC Inventory solutions, during the recent past announced it has earned certification from the Help Desk Institute (HDI) as an Authorized Training Partner. As a Help Desk Manager+Tampa you should know that Blue Ocean Software is a leading developer of help desk, PC inventory, and systems management solutions that are powerful, scalable and full featured, yet easy to install, learn, and use. The company’s solutions are deployed on an organization’s network, the web, or on client/server systems in a matter of days, rather than weeks or months. Blue Ocean Software is based in Tampa, Florida and has its European headquarters in London, England.

 

 

As one of 60 training partners nationwide, Blue Ocean will deliver HDI’s approved curriculum to assist help desk and support professionals including Help Desk Manager+Tampa prepare for the HDI certification exams. HDI, the world’s largest organization for support professionals, provides certification programs that offer participants a defined training path and credentials that are recognized across the industry worldwide.

 

Regarding the Help Desk Manager+Tampa and other certification programs Joe Krolak, Director of Professional Services for Blue Ocean Software said, “We are committed to providing our customers with products and services that help them achieve greater efficiency in supporting their organizations and by adding the HDI curriculum to our existing training program, we further that commitment by offering our customers a one-stop shop for their Help Desk training needs.”

 

As a Help Desk Manager+Tampa if you are looking for some useful software then the Eden Services Group provides clients with an easy way to deploy the Eden Suite business software as well as a variety of services. They are dedicated to 100% customer satisfaction, and to supporting Eden customers with deep product expertise and business experience.

 

Their services include:

  • Pre-sales support
  • Installation and configuration
  • Training
  • Customization and custom development
  • Hosting

 

Eden also provides world-class Lotus Notes and Domino custom application development and consulting services to Help Desk Manager+Tampa to maximize your IT investment and help you focus on what you do best. They custom tailor the services to meet your enterprise’s needs. Their range of Lotus Notes application development services puts the best Notes IT professionals to work for you, developing custom applications or enhancing the applications you’re using now. They are committed to:

 

  • Ensuring that your custom-developed applications align with your users’ needs and your business goals.
  • Controlling your development costs by taking advantage of Eden’s solid Lotus Notes and Domino expertise.
  • Delivering high-quality and predictable results.

Ready to buy? Order the Help Desk Toolkit today 

HelpDeskInstitute

Help Desk Institute

 

Help Desk Institute is an organization aimed at serving the help desk industry and support professionals with certification, training and information about trends and tools. Along with Help Desk and Call Center Certification training, Help Desk Institute also offers professional development seminars for computer support and training professionals.

 

These seminars address core competencies for Help Desk, Support Center, Contact Center, Call Center and Computer TrainingCenter professionals. Offerings include Help Desk Certification training, e-Support Strategies and Alternative Support Methods, Effective Leadership Skills , Service Level Management , IT Director seminars , Computer Troubleshooting Skills , e-Support Strategies , as well as customized Customer Service Skills, Advanced Customer Service Skills, Problem-Solving Techniques, and Presentation Skills for Computer Trainers.

 

Help Desk Institute expert consultants analyze your current support strategies and processes, streamline those processes, increase efficiencies, improve morale, retool your staff for greater proficiencies, recommend tools for lowered TCO and greater ROI, or reengineer your entire support process. Help Desk Institute also has various packages for trainees. They are various Help Desk Institute providing support and information about call center.

 

Help Desk Institute invites members of the media and analyst community to receive complimentary access to Help Desk Institute member-only Web site areas, which includes:

 

  • The Support Industry Practices Survey
  • Support Industry Salary Survey
  • Focus Books
  • White Papers
  • The HDI Help Desk Handbook
  • HDI Online Community Forums

 

 

Help Desk Institute also provides other valuable industry resources and publications that will assist you with your research and story development.