Uncategorized

PerlFreeHelpDesk

Perl Free Help Desk   Perl Free Help Desk is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want…

Uncategorized

Re-AssigningCalls

Imagine me, I am the new team lead of a small, internal Help Desk. Unfortunately, process & procedures have not been developed so some aspects of Call handling need to be formalized – specifically, the call re-assignment process. At the moment, if a technician can’t resolve the call, he/she contacts the primary Help Desk Analyst…

Uncategorized

SonyHelpDesk

Sony Help Desk   Before reaching Sony Help Desk, let’s find some useful information about Sony Corporation of America. Sony Corporation of America, based in New York City, is the U.S. subsidiary of Sony Corporation, headquartered in Tokyo. Sony is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its music, motion picture,…

Uncategorized

TechnologyHelpDesk

Technology Help Desk   A Technology Help Desk is an internal support application used to track staff tasks, problems, or query tickets in a centralized, searchable database for easy reference by IT staff members, enabling quick resolution to issues and simplifying the management process.   With an Information Technology Help Desk, an employee has access…