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TheAnswerGroupHelpDesk

The Answer Group Help Desk   Supporting your employee’s IT support needs can be one of the most difficult issues facing companies today. An employee with a down system or software related questions costs you money. By working with a focused, IT company like The Answer Group Help Desk you can concentrate on your core…

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webbasedhelpdesk

Watch how fast you’ll streamline and automate your internal and external support operations with a web based help desk. You’ll reduce support costs, speed customer problem resolution, improve workflow, and deliver worldwide support 24/7. With a web based help desk, you’ll centrally manage tracking for all customer problems and requests worldwide, build and access searchable…

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WebBasedHelpDesk2

Web Based Help Desk   The concept of the Web Based Help Desk is to provide a proper framework for the supply of support services to clients. Web Based Help Desk can exist within an organization to provide IT or other technical support to the business’ employees or to provide support to the business’ customers….

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HelpDeskProcedures

Help Desk Procedures   Help Desk Procedures provide users with the answers they need for their technical issue. By bringing Help Desk Procedures to the digital medium and onto computers, finding what you are looking for has never been easier than it is today due to advancement of technology and science. Far removed from the…

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HelpDeskConceptsandDefinitions

Incident: An incident is defined as “any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in, the quality of that service”.   An incident influences the service delivery, although it can be small and in some cases even transparent…