.Handling escalation calls and renewing contracts from existing organizations including interfacing with internal, external organizations for business requirement and addressing challenging issues with respect to… Read More »IT Service Desk: How were it employees prepared for interfacing with external consultants?
Strategic reuse helps you gain efficiencies across the entire product development lifecycle, in these circumstances of adapting and adopting new business processes and rules, it… Read More »Software Release Train: How often do you provide new releases and maintenance to your solution?
For starters, you can measure a true service level for your team, and you can also measure a service level for another organization and provide… Read More »IT Service Desk: Do you use a standard methodology for managing a team or project?
The service catalog should be tightly integrated into the customer-facing IT self-service portal, through which business users can request IT services that are defined within… Read More »IT Service Desk: What end user portal options are you requesting as part of the portal?
ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: How do you influence culture through lean and ITSM (IT Service Management)?