ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: How do you influence culture through lean and ITSM (IT Service Management)?
Just like any other software out there, finding the right ITSM software that fits into your service management processes can be a challenge, strong itsm… Read More »ITSM: Does ITSM tool usage vary by organization size?
At the root of the confusion is a common assumption that asset management is the same as configuration management, which is a central process of… Read More »ITSM: What was the outcome of the ITSM management process?
Deploying open, software-defined, scale-out storage solutions to industry standard servers can allow you to easily manage unstructured data for physical, virtual, and cloud environments. Want… Read More »ITSM: Has your ITSM implementation hit a glass ceiling?
However, the key to measuring real ITSM success is business value – and that means thinking about it from the perspective of your customer, intuitive… Read More »ITSM: How can ITSM performance metrics be derived?