While data level access, controls access to specific records in each of the apps (leads, contacts, cases, etc), collaboration security is a similar concept and… Read More »CRM Systems: What security is provided to ensure the protection of data?
CRM Systems: Does your organization limit physical access to information systems, equipment, and the respective operating environments to authorized individuals?
Simple information portals divide the screen into multiple zones, each of which displays information from a different system, also. And also, new technologies are now… Read More »CRM Systems: Does your organization limit physical access to information systems, equipment, and the respective operating environments to authorized individuals?
Many variables affect staffing ratios, and no single industry-standard benchmark for an IT service desk staffing ratio is appropriate for all organizations, desk manuals can… Read More »IT Service Desk: How do you get your employees involved in own evaluation?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »Service Desk: Does the product permit the linkage between incidents and events?
When it comes to choosing the right authenticator to balance your security, total cost of ownership and end-user security needs, you need options and flexibility.… Read More »RSA SecurID Technology: How do you use Multi-Factor Authentication?