Numerous systems are nowadays available which cover all sectors of geospatial data handling, certain mapping and geospatial data management software is prohibitively expensive, but some… Read More »GISP: What open source GIS software is available?
Make it easy for your team to deliver great support to your customers with a free customer service software, a typical service desk manages incidents… Read More »Service Desk: Are you familiar with all of the tools used by a help desk?
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results, employee engagement is… Read More »IT Service Desk: Do you carry out employee morale surveys that are specific to the service desk?
Having the right model to show the real cost of IT services in a virtualised environment allows for better business planning and governance, desktop as… Read More »IT Service Desk: What is the estimated cost of the service desk and desktop support services?
ITSM service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ITSM: How do you influence culture through lean and ITSM (IT Service Management)?