Many variables affect staffing ratios, and no single industry-standard benchmark for an IT service desk staffing ratio is appropriate for all organizations, desk manuals can… Read More »IT Service Desk: How do you get your employees involved in own evaluation?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »Service Desk: Does the product permit the linkage between incidents and events?
When it comes to choosing the right authenticator to balance your security, total cost of ownership and end-user security needs, you need options and flexibility.… Read More »RSA SecurID Technology: How do you use Multi-Factor Authentication?
Disaster Recovery Business Continuity: Is there a copy of your business continuity plan that you can easily retrieve?
With so many factors to consider in the creation of your business recovery plans, navigating it all can be a challenge, akin requirements vary among… Read More »Disaster Recovery Business Continuity: Is there a copy of your business continuity plan that you can easily retrieve?
Inventory management can help business be more profitable by lowering cost of goods sold and, or by increasing sales, select the business process review team… Read More »CRM Systems: Does your organization practice a particular sales methodology?