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CRM Systems: Does your organization limit physical access to information systems, equipment, and the respective operating environments to authorized individuals?

Simple information portals divide the screen into multiple zones, each of which displays information from a different system, also. And also, new technologies are now giving organizations a reliable way to measure employees ability to detect potential hazards in working environment. Working Service Access control is a very wide ranging topic that covers all aspects…

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IT Service Desk: How do you get your employees involved in own evaluation?

Many variables affect staffing ratios, and no single industry-standard benchmark for an IT service desk staffing ratio is appropriate for all organizations, desk manuals can be developed by you and, or your employee and should be easily accessible. To summarize, incident management involves restoring normal service operation as quickly as possible in order to minimize…

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Service Desk: Does the product permit the linkage between incidents and events?

The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained, linkage to customer information, purchase information, post-sales support requests and status of progress helps…

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RSA SecurID Technology: How do you use Multi-Factor Authentication?

When it comes to choosing the right authenticator to balance your security, total cost of ownership and end-user security needs, you need options and flexibility. Unexpected Technology Users authenticate using authentication factors which may broadly be something the user is (biometric), knows (secret) or has (a device), it is also easier to prevent a departing…