Service quality has now become a differentiating factor between your organization success and failure because it affects customer retention, loyalty and overall satisfaction with your… Read More »IT Service Desk: What role does leadership play for a supervisor or manager?
IT Service Desk incident management is an area of IT service management (ITSM) wherein the IT team returns a service to normal as quickly as… Read More »IT Service Desk: Which concepts is part of IT Service Continuity Management?
Element, fault and performance management, combined with careful analytics, provide critical inputs for smooth day-to-day service delivery in a multilayered network, slas record a common… Read More »IT Service Desk: What are the current SLAs for the service desk?
Stay abreast of trends in service desk operations, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on service desk… Read More »IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?
Account for the problem to you on behalf of the customer and recap any troubleshooting steps taken, team names play an important role in keeping… Read More »IT Service Desk: Which concepts is part of IT Service Continuity Management?