To rank the software, free pricing options, online user reviews, and personal experience with the tools, you equip change agents with cloud software, services, expertise,… Read More »Software Versioning: What is the current help desk service management tool and version?
That there is a commitment to continually improving the QMS, and the quality objectives are consistent with the quality policy, work quality is a common… Read More »Quality engineering: How will you look at the application and know whether it is high quality?
IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?
Stay abreast of trends in service desk operations, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on service desk… Read More »IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?
Outsourcing is the process of delegating a companys business process to third parties or external organizations, leveraging benefits ranging from low cost labor, improved quality… Read More »Service Desk: Are you currently working on any new technology projects or services?
If you install a wireless router and any incidents (email threats, security incidents, network outages caused by misconfigured devices) happen and it is concluded that… Read More »IT Service Desk: What types of people have trouble getting along with you?