Strategic reuse helps you gain efficiencies across the entire product development lifecycle, in these circumstances of adapting and adopting new business processes and rules, it… Read More »Software Release Train: How often do you provide new releases and maintenance to your solution?
Inventory management can help business be more profitable by lowering cost of goods sold and, or by increasing sales, select the business process review team… Read More »CRM Systems: Does your organization practice a particular sales methodology?
You are in the business of creating the best contact center solutions for help desks and service teams around the world, handling user problems has… Read More »Service Desk: Which help desk software will you choose?
For starters, you can measure a true service level for your team, and you can also measure a service level for another organization and provide… Read More »IT Service Desk: Do you use a standard methodology for managing a team or project?
The service catalog should be tightly integrated into the customer-facing IT self-service portal, through which business users can request IT services that are defined within… Read More »IT Service Desk: What end user portal options are you requesting as part of the portal?