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Functionversusprocessbased

Most businesses are hierarchically organised. They have departments, which are responsible for a group of employees. There are various ways of structuring departments, for example by customer, product, region or discipline. IT services generally depend on several departments, customers or disciplines. For example, if there is an IT service to provide users with access to…

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HelpDeskJobDescriptions

Help Desk Job Descriptions   A Help Desk is a generic name typically associated with the end user support center. Increasingly, the Help Desk is being seen as an integral part of the service function, responsible for bringing multiple resources to bear to solve issues to the client’s satisfaction. According to Help Desk Job Descriptions,…

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helpdesksurvival.com – Keep at it.

helpdesksurvival.com – Keep at it. Let’s face it—setting up and running a help desk for your customers is no easy task. How do we satisfy everyone’s needs and quit having to answer the same questions over and over again? Sometimes it seems easier to keep going along as we have been than to design and implement…