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IT Service Desk: What role does leadership play for a supervisor or manager?

Service quality has now become a differentiating factor between your organization success and failure because it affects customer retention, loyalty and overall satisfaction with your organization and product, since your employees become the face of the brand and each person has a role to play in your organization bottom line through customer interactions, it is…

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IT Service Desk: What are the current SLAs for the service desk?

Element, fault and performance management, combined with careful analytics, provide critical inputs for smooth day-to-day service delivery in a multilayered network, slas record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the sla, also, with tools for managing your emails, staff, and…