It, devops incident management software is often used as a part of larger it management strategy, working alongside service desk, mobile device management (MDM), and… Read More »IT Service Desk: What are the current incident management/service desk tools used?
Labor-to-revenue ratio is a financial analysis tool that compares the amount of money your organization spends on its employees to the amount of money it… Read More »Service Transition: What proportion of available labor capacity is spent handling incidents?
Complexity management: How evaluate ea application complexity based on the number of in and out connections?
Complexity management also makes successful penetration more likely, and reduces the risk of being caught to almost zero, evolutionary systems, similar to dynamic systems are… Read More »Complexity management: How evaluate ea application complexity based on the number of in and out connections?
Technology Process Improvement may also address strategies to assemble the sequence from the information being obtained from the technology or by merging the sequence data… Read More »Technology Process Improvement: Do you use the coverage information in your Velvet sequence file?
Quality of Service: What is the current customer service mix in Back office & Call Centre in terms of volumes?
While implementation, system details, and service management are all important, perhaps the best way to distinguish your business is to foster strong customer relationships based… Read More »Quality of Service: What is the current customer service mix in Back office & Call Centre in terms of volumes?