An IT service desk serves as a single integrated focal point, supporting the increasingly diverse range of technologies and platforms, and also matching the level… Read More »IT Service Desk: What is your history with employee interns/employees?
That there is a commitment to continually improving the QMS, and the quality objectives are consistent with the quality policy, work quality is a common… Read More »Quality engineering: How will you look at the application and know whether it is high quality?
Incidents or problems that cannot be solved by the service desk are escalated further as stipulated by the incident management process, itsm positions it services… Read More »Service Desk: Is tech part of the problem or the solution?
Outsourcing is the process of delegating a companys business process to third parties or external organizations, leveraging benefits ranging from low cost labor, improved quality… Read More »Service Desk: Are you currently working on any new technology projects or services?
When you have proper tiers set up in your help desk support, it helps allocate support resources to meet customer needs, customer service standards are… Read More »Service Desk: Do you have an effective help desk process in place?