Mail service providers have long ago learned that getting caught being hacked is very bad for business, the primary objective for instituting a data governance… Read More »IT Service Desk: What did you do to correct or mitigate the impact of the bad decision?
The service desk, specifically within IT, represents the support that IT provides to employees, or end users, for its products and services, all you need… Read More »IT Service Desk: How do you know its the right time to start looking for a professional solution?
When setting up your own help desk operations, it is important to decide how you want to use your help desk, metrics, also known as… Read More »Help Desk: How are your KPIs and metrics calculated?
Itil regards call centers and help desks as limited kinds of service desks, offering only a portion of what a service desk offers, you are… Read More »Help Desk: How much capacity would be required to handle the call center load?
Once compliance moves, the chief compliance officer will naturally realign with the chief risk officer, the officer to whom the chief compliance officer now reports,… Read More »Chief Compliance Officer: What should compliance officers look for?