Step away from your desk for just a moment and you might never know a guest has arrived, in fact, the term service desk originally… Read More »IT Service Desk: Is your service desk overwhelmed by having to provide service status updates?
Third Party Logistics can positively impact the supply chain and its management, from point of origin to the place of distribution, akin advantages allow for… Read More »Third Party Logistics: Where and how can blockchain be applied in logistics?
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results, employee engagement is… Read More »IT Service Desk: Do you carry out employee morale surveys that are specific to the service desk?
Itil knowledge management is aimed at helping you and your team make decisions throughout the service process by controlling and managing the flow of information,… Read More »ServiceNow: Do you follow consistent IT Service Management practices?
IT Service Desk: Is there a chance that a Task will automatically Closed when Technician done with the task?
Without the service desk, users will contact support staff without the limitations of structure or prioritization, in either case, productivity suffers as the user no… Read More »IT Service Desk: Is there a chance that a Task will automatically Closed when Technician done with the task?