Akin tests are normally documented at the beginning of the sprint (in agile) and is a means for testers and developers to work towards a… Read More »Software Testing: Have the test results from regression testing been documented appropriately?
There are many good help desk best practices to assist your staff to quickly process and resolve customer issues, get technical support from your service… Read More »Service Desk: What would have to change to implement the request?
Complete service-level protection against faults and failures in the underlying infrastructure used for the delivery of carrier services, network pathways, network links, or node devices,… Read More »Service Level Agreements: Is there an available business partner providing the service to an equal or greater number of users, with equal or greater service levels, at equal or lower cost?
For most organizations, customer service is important in providing a positive image of your organization to the customers, your service level tells you how accessible… Read More »IT Service Desk: What methods do your customers employ to contact your service desk?
Service management in ITIL works best when it can be seamlessly integrated with existing ITIL-based software, cobit identifies process steps covering the service desk, registration… Read More »IT Service Desk: What does it take to ensure a successful software development project?