Akin tests are normally documented at the beginning of the sprint (in agile) and is a means for testers and developers to work towards a common understanding and shared business domain knowledge, on the one hand, thorough checking of all the results of mobile testing, desktop testing or web site testing requires too much time…
There are many good help desk best practices to assist your staff to quickly process and resolve customer issues, get technical support from your service desk staff, or make an appointment with your consultants for more in-depth help. For the most part, siam is a layer between the suppliers and the it functions that supports…
Complete service-level protection against faults and failures in the underlying infrastructure used for the delivery of carrier services, network pathways, network links, or node devices, there is an ever increasing demand to share computing resources among cloud service developers, users and service providers (operators) to create, consume and assure services in larger and larger scale,…
For most organizations, customer service is important in providing a positive image of your organization to the customers, your service level tells you how accessible your contact center is to your customers, and how efficient your agents are in providing good service. And also, more organizations are using technology to handle customer service in an…
Service management in ITIL works best when it can be seamlessly integrated with existing ITIL-based software, cobit identifies process steps covering the service desk, registration of customer queries, incident escalation and closure, and reporting and trend analysis. In addition, instead of traditional project management, you help you transition to digital product management where you can…