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ivr

What is IVR? IVR – short for Interactive Voice Response – is a technology that automates interaction with telephone callers.  Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Historically, IVR solutions have used pre-recorded voice prompts and menus to…

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onlinehelpdesk

Organize Your Support Department Customer service has become a competitive edge for many online businesses. It is easy for a customer to find your competitors on the web so they are less likely to suffer through customer service that they perceive as uncaring, slow or below their standard. An online help desk can help you…

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outsourcedhelpdesk

Should You Outsource? When it comes to specialty business functions like help desks or call centers, having them in-house is not always the best answer. Consider the following questions: Are you a small company just starting to implement a help desk or call center? Is your help desk or call center struggling to keep up…

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helpdeskmission

Sample Help Desk Mission: The Help Desk’s mission is to assist our ‘internal customers’–our employees–in being able to help the ‘external customer’. This includes providing assistance on computer hardware issues and computer software issues. The Help Desk will provide a single contact point for all users of our organization direct questions and report problems regarding…