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outsourcedhelpdesk

Should You Outsource? When it comes to specialty business functions like help desks or call centers, having them in-house is not always the best answer. Consider the following questions: Are you a small company just starting to implement a help desk or call center? Is your help desk or call center struggling to keep up…

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TheAnswerGroupHelpDesk

The Answer Group Help Desk   Supporting your employee’s IT support needs can be one of the most difficult issues facing companies today. An employee with a down system or software related questions costs you money. By working with a focused, IT company like The Answer Group Help Desk you can concentrate on your core…

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WebBasedHelpDesk2

Web Based Help Desk   The concept of the Web Based Help Desk is to provide a proper framework for the supply of support services to clients. Web Based Help Desk can exist within an organization to provide IT or other technical support to the business’ employees or to provide support to the business’ customers….

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customersupport

Customer Support with CRM – What is CRM? Customer Relationship Management (CRM) is the science of developing a customer-centric organization. With a CRM focus, a company utilizes every opportunity to delight customers, foster their loyalty and build long-term, mutually satisfying relationships. CRM software such as Goldmine enables this shift in a business, by providing tools…