If you provide access to good web-based self-service, and encourage your customers to make use of it, you reduce the need for service desk agents… Read More »Service Desk: What integrations are available for project management and help desk solutions?
Incidents or problems that cannot be solved by the service desk are escalated further as stipulated by the incident management process, itsm positions it services… Read More »Service Desk: Is tech part of the problem or the solution?
Organizations utilize the tools to provide around-the-clock support for customers, visitors, and employees to access information, customer self-service software provides a platform for end users,… Read More »Service Desk: Do you know what software tools organization systems actually want?
Outsourcing is the process of delegating a companys business process to third parties or external organizations, leveraging benefits ranging from low cost labor, improved quality… Read More »Service Desk: Are you currently working on any new technology projects or services?
The right customer service can boost your business and allow you to generate more revenue, it service management (itsm) tools help regulate how it services… Read More »IT Service Desk: Are things assumed without first checking?