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acdsystems

Automatic call distribution systems are the heart of inbound call centers. ACD systems are call routing utilities for incoming calls and can be even used to route calls originated by our predictive dialer to the next available agent. A phone system comes with a complete automatic call distribution system for call routing. An ACD system and…

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MicrosoftHelpDesk

Microsoft Help Desk   Get official Microsoft Help Desk technical support without making a phone call! Microsoft Help Desk-in-a-book makes the rich problem-solving archives of Microsoft’s Product Support Knowledge Base available wherever you need them. Resolve your own questions about using Office 2000 software with clear, step-by-step solutions and workarounds for nearly 800 common problems….

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Re-AssigningCalls

Imagine me, I am the new team lead of a small, internal Help Desk. Unfortunately, process & procedures have not been developed so some aspects of Call handling need to be formalized – specifically, the call re-assignment process. At the moment, if a technician can’t resolve the call, he/she contacts the primary Help Desk Analyst…

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HelpDeskStatistics

Help Desk Statistics   Help Desk Statistics play a very important role in success of any helpdesk company. A critical analysis of these Help Desk Statistics is required to make some strategic actions or strategies. So what constitute these Help Desk Statistics? Anything which is of some use to your client and your company! Like…

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HelpDeskForm

Help Desk Form   Help Desk Form can be use for software and hardware problems. Help Desk Form can also be used to make suggestions for enhancements. You can submit a question 24 hours a day, 7 days a week with the help of Help Desk Form. Help Desk Form also use few hints and…