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helpdeskprocedure

A typical ‘ How to contact the Help desk’ procedure lookis like this: You may contact the Help Desk by email at [email protected] or telephone at (xxx) xxx-xxxx. You will need to provide the following information: Your name (first and last) Your site and building name Your phone number Where the machine is located (room #, office,…

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TheHelpDesk

With the 10 ITIL processes managing the IT Service Delivery, there has to be a physical point of contact with the customers. A place in the organisation, a phone number or e-mail address where customers can lodge their complaints, ask questions and lodge requests for change. This point of contact (or ‘shop-window’) is the Service…