Stay abreast of trends in service desk operations, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on service desk… Read More »IT Service Desk: How do you typically stay in the information loop and monitor your staffs performance?
Organizations utilize the tools to provide around-the-clock support for customers, visitors, and employees to access information, customer self-service software provides a platform for end users,… Read More »Service Desk: Do you know what software tools organization systems actually want?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »Service Desk: Is the incident solved with the offered resolution?
Adding to the pressure, the help desk must deliver akin services in a cost-effective manner, while maintaining high levels of user satisfaction, choosing the right… Read More »IT Service Desk: Do you have an internal IT help desk?
In one aspect, a method of instructing users in the implementation of a patch management process is provided, a graphical depiction of a process showing… Read More »IT Service Desk: Does your organization employ any methodology assess the effectiveness of the consent process?