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Service Desk: How do you control administrator access to the service?

Orchestrate seamless service experiences to support your customers throughout entire journey, your service desk is one of your most direct, and usually honest, interaction points with your customer or user. In comparison to, if you are a provider with responsibilities under the customer service standard, you must ensure that the policies, procedures and practices that…

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Service Desk: How many services do you plan on selling for that infrastructure?

When you are restructuring your organization to improve costs, quality, service, or speed, your non-core business functions may get pushed aside, understand how changes in your infrastructure may affect IT services and business processes, giving you the insight to make informed decisions and avoid costly downtime. Also, real-time metrics and KPIs are critical for you…