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Service Desk: Is a pmo help desk important to the value proposition of the pmo?

Employee retention rates in customer service positions are relatively low to begin with, you provide customization support, including post implementation and ongoing development needs, for commercial off-the-shelf software, saas, PaaS implementations and custom developed systems. To say nothing of, managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a…

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IT Service Desk: What methods do your customers employ to contact your service desk?

For most organizations, customer service is important in providing a positive image of your organization to the customers, your service level tells you how accessible your contact center is to your customers, and how efficient your agents are in providing good service. And also, more organizations are using technology to handle customer service in an…

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IT Service Desk: What features of the current service desk service management tool are being used?

IT Service Desk service management (ITSM) is a range of activities involving the design, planning, delivery, control and operation of information technology services implemented by your organization to meet the needs of customers, technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services, for example,…