Employee retention rates in customer service positions are relatively low to begin with, you provide customization support, including post implementation and ongoing development needs, for… Read More »Service Desk: Is a pmo help desk important to the value proposition of the pmo?
For most organizations, customer service is important in providing a positive image of your organization to the customers, your service level tells you how accessible… Read More »IT Service Desk: What methods do your customers employ to contact your service desk?
Your mission is to inspire service desks and service desk professionals to be brilliant, adding an sla management widget to your service desk dashboard is… Read More »IT Service Desk: How many hours per week will the intern work?
While many organizations see customer service as little more than a cost of doing business, research show is providing great support is as rewarding for… Read More »IT Service Desk: Is it time for you to become a more service-centric organization?
IT Service Desk service management (ITSM) is a range of activities involving the design, planning, delivery, control and operation of information technology services implemented by… Read More »IT Service Desk: What features of the current service desk service management tool are being used?