Adding to the pressure, the help desk must deliver akin services in a cost-effective manner, while maintaining high levels of user satisfaction, choosing the right… Read More »IT Service Desk: Do you have an internal IT help desk?
Help desk software, time tracking, invoicing, project management, reporting, and asset management, average handle time is a metric that indicates the average duration of a… Read More »Service Desk: What is average duration of a help desk service call?
Akin scripts ensure that only accurate, organization-endorsed information is being shared, while also safeguarding your organization in regard to legal-compliance issues, automation can make your… Read More »IT Service Desk: How does a busy IT organization begin the quest?
Identity and access management as a service is surging in importance thanks to the spread of cloud-based applications, effective communication is critical to the successful… Read More »IT Service Desk: Do staff have access to a system for reporting disruptive behavior?
Moreover, ability to resolve customer issues at the first level of IT desk support has tripled since the transition, creating reports for all communicating and… Read More »IT Service Desk: Did the new payroll software achieve its objective?