Many variables affect staffing ratios, and no single industry-standard benchmark for an IT service desk staffing ratio is appropriate for all organizations, desk manuals can… Read More »IT Service Desk: How do you get your employees involved in own evaluation?
Team Management Software: Can each team member use support tools effectively, as the knowledge base and the service management tool?
An expert as well as a dedicated team can only take the responsibility of monitoring the activities related to the method along with the automatic… Read More »Team Management Software: Can each team member use support tools effectively, as the knowledge base and the service management tool?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »Service Desk: Is the incident solved with the offered resolution?
Maybe you can give your customers better, faster service with more advanced channels, the software offers multi-channel support, automation tools, gamification, and self-service portals to… Read More »Service Desk: How can the help desk administer the access point with the default settings?
In mature organizations, the help desk guarantees timely assistance and prompt resolution of issues by defining and publishing assured service levels, it gives the customer… Read More »Service Desk: What is the contact information for the help desk?