Build a continual improvement plan for the service desk to review and evaluate key processes and services, and manage the progress of improvement initiatives, in… Read More »Service Desk: Did you use a specific organizational change model?
Sort incidents accurately and quickly, taking into account the importance of the problem and the type of knowledge you needed to fix, while service desk… Read More »Service Desk: How well are you at keeping incidents from impacting customers?
One of the main goals of ITIL is to transform IT organizations into service oriented organizations, the underlying concept to which service validation contributes is… Read More »Service Transition: What is purpose and goal of ITIL?
Service Desk service management (ITSM) is a range of activities involving the design, planning, delivery, control and operation of information technology services implemented by your… Read More »Service Desk: What information is made mandatory on the incident and problem record?
Your service desk can solve akin issues by creating a service catalog item, complete with workflows and automatic notifications for different organizations to complete different… Read More »Service Desk: How successful are you at permanently resolving incidents?