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Service Desk: What information is made mandatory on the incident and problem record?

Service Desk service management (ITSM) is a range of activities involving the design, planning, delivery, control and operation of information technology services implemented by your organization to meet the needs of customers, technical support refers to services that entities provide to users of technology products or services, similarly, cobit identifies process steps covering the service…

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Service Desk: How successful are you at permanently resolving incidents?

Your service desk can solve akin issues by creating a service catalog item, complete with workflows and automatic notifications for different organizations to complete different tasks, address and resolve basic incidents and requests, logs all incidents and requests, engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope…