Your service desk is one of your most direct, and usually honest, interaction points with your customer or user, it is also a focal point… Read More »Service Desk: How many incidents do you experience within your infrastructure?
A typical service desk manages incidents (service disruptions) and service requests (routine service related tasks) along with handling user communications for things like outages and… Read More »Service Desk: What if you want to change how the user details are displayed?
High levels of customer retention via effective customer service also improves staff morale and motivation, implement policies adopted by all employees to decrease the difficulties… Read More »Service Desk: Do you achieve high levels of client service without dedicated local presence?
Storage areas should also be located in a position where the impact of noise (particularly during servicing) can be kept to a minimum, furthermore, contingency… Read More »Management Cybernetics: Should you plan to accommodate all possible growth?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »Service Desk: What is incident, change, problem management?