Project Portfolio Management presents best practices for determining portfolio maturity, setting short-term priorities, improving portfolio management processes, and tracking progress, proper risk management implies control… Read More »Project Portfolio Management: What are your current project and portfolio management processes?
.Handling escalation calls and renewing contracts from existing organizations including interfacing with internal, external organizations for business requirement and addressing challenging issues with respect to… Read More »IT Service Desk: How were it employees prepared for interfacing with external consultants?
Inventory management can help business be more profitable by lowering cost of goods sold and, or by increasing sales, select the business process review team… Read More »CRM Systems: Does your organization practice a particular sales methodology?
For starters, you can measure a true service level for your team, and you can also measure a service level for another organization and provide… Read More »IT Service Desk: Do you use a standard methodology for managing a team or project?
The service catalog should be tightly integrated into the customer-facing IT self-service portal, through which business users can request IT services that are defined within… Read More »IT Service Desk: What end user portal options are you requesting as part of the portal?