Kpis are metrics that provide visibility into the performance of the business and enable decision-makers to take action, servicenow tells its unique story through the… Read More »ServiceNow: Where is the true value from metrics?
Get complete visibility into your IT infrastructure by IT asset lifecycle management, software license tracking, detailed insights and timely alerts, incident management allows you to… Read More »ServiceNow: Is an adequate IT service management solution already in place to lower TCO?
ServiceNow can be used by management and engineers to check which components have been changed and why, ensuring an audit trail of changes done to… Read More »ServiceNow: Can the tool be integrated with the configuration management system?
The help desk support role will vary depending on your organization and overall systems environment and akin are the duties and activities common to most… Read More »Help Desk: What is the role of the emergency helpdesk support?
Help Desk: Does your organization provide any technology services to other entities (including affiliates)?
Help Desk consultants are great communicators and have excellent organizational skills as well as sound knowledge and understanding of it systems, utilizing an it help… Read More »Help Desk: Does your organization provide any technology services to other entities (including affiliates)?