When employees understand why a change is made and are part of the process for planning and implementing the change, you should allow for a… Read More »ServiceNow: What challenges may occur caused the failure of implementing the platform?
The term business is used here in the broad sense to include any kind of enterprise, for-profit or non-profit, which activities focus on the creation… Read More »ServiceNow: What do your customers complain about?
ServiceNow service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are… Read More »ServiceNow: How will be improved through the delivery of IT Service Management?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ServiceNow: Will service levels be impacted?
Ultimate acceptance of the change is a function of how much resistance the person has and the quality of coping skills and support system, additionally,… Read More »ServiceNow: Will changes be made without upsetting the current business operation?