Service Desk becomes easy to set a single point of communication with your customers – a great looking portal which allows you to organize the… Read More »Service Desk: What are your timeline and budget for help desk software?
You are in the business of creating the best contact center solutions for help desks and service teams around the world, handling user problems has… Read More »Service Desk: Which help desk software will you choose?
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with… Read More »IT Service Desk: How is success defined in your current role?
No matter what type of help desk function your business needs to outsource, serves as a single point of contact, entry and exit for customers… Read More »IT Service Desk: What are the current SLAs for the service desk?
After you prioritize your tasks and look at your estimates, cut the remaining tasks from your list, and focus on the priorities that you know… Read More »IT Service Desk: What are the ways in which a supervisor can motivate staff?