All help desk personnel need excellent problem-solving, communication and interpersonal skills. Along with patience, a customer-friendly attitude and the ability to work in a team… Read More »Service Desk: What are the various roles of help desk and installation technicians?
You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations, the plan should develop a vision for the service… Read More »IT Service Desk: What are valid performance indicators for the service desk?
IT Service Desk service management provides supporting policies and procedures that other organizations can adopt and adapt to respond to rapid change, deliver business expectations… Read More »IT Service Desk: Does the training plan address the needs of the Service Desk?
Since difficult customers are inevitable, it is important that you and your team know how to effectively resolve customer conflicts, itsm vendors continue to add… Read More »IT Service Desk: Did all end-users know how to contact the service desk?
You strategically enhance your IT organization through high quality service desk support, network monitoring services, securing mobile devices and closely monitoring enterprise software, help you… Read More »IT Service Desk: Are investments in IT and IT security projects eligible for support?