The service desk is one of the most important functions in ITIL, providing a single point of contact for all issues related to ITSM processes… Read More »IT Service Desk: Have you defined a service level agreement and published it to your customers?
Customers and users depend on the IT staff to keep systems available and operational, if you provide access to good web-based self-service, and encourage your… Read More »IT Service Desk: What is the service desk current situation?
Put in place some form of service level management by establishing the services provided by your helpdesk or service desk and aligning your IT provision… Read More »IT Service Desk: Who is the technical contact and/or project manager for the service desk and desktop support services?
Secondly, because the language of sales and management is contrived and unsuitable for the kind of conversations that are the basis of good relationships, humans… Read More »IT Service Desk: How do you manage incorrect items in the social network versus the formal approved knowledge?
Service Desk creates a complete and accurate map of all applications, servers, databases, virtual machines, network connections, platformasaservice (PaaS) services, and other IT components that… Read More »Service Desk: How does your service delivery measure up?