Regardless of what type of help is being provided, the goal of a service desk is to deliver high-quality service to customers in a timely… Read More »Help Desk: What happens when the script moves into the call centre downstairs?
Enlist akin vendors and suppliers to help you stick to your customer service plan, it is a given fact that easy accessibility of the outlets… Read More »Help Desk: What is the current customer service mix in Back office & Call center in terms of volumes?
Topic modeling techniques show promise for mining the data stored in software repositories to understand the evolution of a system, depending on scope and intent,… Read More »Software as a Service: What happens to your data upon termination?