Internal help desk management can be among the most challenging use cases for support software. Improving Customer All a service desk really needs to do… Read More »Service Desk: Does your help desk need some help?
You are in the business of creating the best contact center solutions for help desks and service teams around the world, handling user problems has… Read More »Service Desk: Which help desk software will you choose?
As customer data and intellectual property evolve and invite new forms of information theft, the leadership role of the chief information security officer must become… Read More »IT Service Desk: How do you connect your organization and its data to the network?
Moreover, ability to resolve customer issues at the first level of IT desk support has tripled since the transition, creating reports for all communicating and… Read More »IT Service Desk: Did the new payroll software achieve its objective?
The role will require a desire to understand service operations, management and a desire to broaden and deepen service operations skills in a very high… Read More »IT Service Desk: Do other employees understand the interns role?