IT Service Desk incident management is an area of IT service management (ITSM) wherein the IT team returns a service to normal as quickly as… Read More »IT Service Desk: Which concepts is part of IT Service Continuity Management?
Complexity management: What is the level of complexity of the program and what are the possible implications on the engagement process?
On completion, participants will have developed advanced skills of analysis, evaluation and synthesis in the areas of strategic cost and management accounting and business analysis.… Read More »Complexity management: What is the level of complexity of the program and what are the possible implications on the engagement process?
When it comes to choosing the right authenticator to balance your security, total cost of ownership and end-user security needs, you need options and flexibility.… Read More »RSA SecurID Technology: How do you use Multi-Factor Authentication?
You need affordable systems that you can rely on to run your business, systems that support the applications you need, protect your data, and help… Read More »Citrix XenServer: Do you want the help desk phone to stop ringing?
In mature organizations, the help desk guarantees timely assistance and prompt resolution of issues by defining and publishing assured service levels, it gives the customer… Read More »Service Desk: What is the contact information for the help desk?