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IT Service Desk: Does your organization employ any methodology assess the effectiveness of the consent process?

In one aspect, a method of instructing users in the implementation of a patch management process is provided, a graphical depiction of a process showing inputs, outputs, and steps used to understand and optimize process an integral part of most improvement initiatives, including six sigma, lean, balanced scoreboard, root-cause analysis, and failure mode and effects…

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IT Service Desk: How do you connect your organization and its data to the network?

As customer data and intellectual property evolve and invite new forms of information theft, the leadership role of the chief information security officer must become stronger and more strategic–moving beyond the role of compliance monitor to help create your organizational culture of shared cyber risk ownership, if you work in any help desk, you know…

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IT Service Desk: How does a busy IT organization begin the quest?

Akin scripts ensure that only accurate, organization-endorsed information is being shared, while also safeguarding your organization in regard to legal-compliance issues, automation can make your IT service desk more efficient, reduce the pressure on your analysts, and increase the amount of work tackled on a daily basis. Along with, every day customer facing services have…

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IT Service Desk: How is success defined in your current role?

The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures, once a superior service delivery system and a realistic service concept have been established, there is no other component so fundamental to the long-term success…