You are in the business of creating the best contact center solutions for help desks and service teams around the world, handling user problems has… Read More »Service Desk: Which help desk software will you choose?
IT Service Desk: Does your organization employ any methodology assess the effectiveness of the consent process?
In one aspect, a method of instructing users in the implementation of a patch management process is provided, a graphical depiction of a process showing… Read More »IT Service Desk: Does your organization employ any methodology assess the effectiveness of the consent process?
As customer data and intellectual property evolve and invite new forms of information theft, the leadership role of the chief information security officer must become… Read More »IT Service Desk: How do you connect your organization and its data to the network?
Akin scripts ensure that only accurate, organization-endorsed information is being shared, while also safeguarding your organization in regard to legal-compliance issues, automation can make your… Read More »IT Service Desk: How does a busy IT organization begin the quest?
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with… Read More »IT Service Desk: How is success defined in your current role?